Last Updated: May 10, 2026

We stand behind Pilot Prep Online 100%. This Refund Policy details how, when, and under what conditions you can request a refund. It supplements our Terms of Service.

1. 30-day money-back guarantee

If for any reason you are not completely satisfied with our Service within the first 30 daysof your purchase, you may request a full refund. No quizzes, no penalties, no questions asked. We'd rather have a confident decision than a reluctant customer.

2. How to request a refund

Email support@pilotpreponline.com from the address you used to purchase.
Include your order number or the email used at checkout.
We'll confirm receipt within 1 business day and process the refund within 5 business days.

3. What's eligible

Courses and digital products — full refund within 30 days of purchase.
Physical merchandise (Print-on-Demand) — covered by the manufacturer's policy for defects and shipping errors. Items personalized to your order are typically non-refundable unless defective.

4. Processing time

Approved refunds are issued to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post the credit to your statement.

5. Questions

Any refund question or special-circumstance request — email support@pilotpreponline.com. We read every message.